Privacy Policy

Privacy Policy

Vênoor Living (“Vênoor”,”we”, “us”, and or  “our”) is committed to protecting your privacy and safeguarding your personal information. Any information that we collect is solely for the intents and purposes of delivering the most exemplary customer experience possible.

This Privacy Policy is designed to show you how we at Vênoor Living ("Vênoor", "we" or "us") collect and process your “personal information”. When you visit our website located at https://www.venoor.com, and each of our associated domains (together, the "Sites") or our mobile applications (the "Apps," and together with the Sites, the "Service") you share with us certain information that identifies you as you, or is associated with you.

We are committed to ensuring that your privacy is protected. Please carefully review this Policy, including our Cookie Policy, to understand our views and practices on personal data collection and how we will treat it. By submitting any data to us, you agree to us using this data in ways described in this Policy. By using or accessing the Service, you accept the practices described in this Privacy Policy.

For the purposes of the Data Protection Act 1998, the data controller is Vênoor Living Limited, 3.18 Q West, 1110 International House, Great West Road, London TW8 0GP. We are acting in accordance to General Data Protection Regulation (GDPR) on May 25th, 2018.

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What We Collect

We may collect the following information:
  • Personal Information: "Personal Information" is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service; and
  • General Technical Information: When you visit the Service, we may collect various categories of general technical information ("General Information"). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service. When you use the Service through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or, to the extent permitted under applicable law, to advertise or promote products or services to a specific device type]. We are also working closely with third parties such as analytics and marketing services providers, and may receive aggregated and anonymised data relevant to your demographic from them that we use to target advertising based upon your interests.
  • General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.

What We Do With The Information We Gather

Vênoor Living does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. Vênoor Living may, however, use, process and disclose Personal Information to:
  • Send information to customers about orders;
  • Fulfill your orders;
  • Process and collect your payments;
  • Send you promotional marketing material about Vênoor's services;
  • Produce content for our activity feed feature;
  • Customize, analyze, adjust and improve the Service to better meet your needs
  • Execute a sweepstakes, contest or other promotion;
  • Enforce Vênoor Living's agreements with you;
  • Provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use, rewards and loyalty programs and other policies;
  • Prevent fraud and other prohibited or illegal activities; and
  • Comply with potential requests for information from law enforcement or data protection agencies.

We may use your General Information and de-identified Personal Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly in marketing and advertising.

Third-Party Marketing

We will not disclose any of your personal data with any other company or business for marketing purposes unless you have given express permission to do so.

Promotional Offers

We may use your anonymised data to form a view on what products, services, and offers may be of interest to you. This is part of our marketing strategy.

You will receive marketing communications from us if you have purchased goods from us, or provided us with your details in entering any one of our promotional campaigns, or if you have requested any information from us. In each case, you have not opted-out from receiving any additional material.

Opting Out

You are welcome to ask us to stop sending marketing messages by updating your preferences or unsubscribing from our mailing list in the footer of each email we send out. You may also contact us directly at any time should you which to be removed from any such outgoing list.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of any transaction, or registration. We may still retain your data for as long as it is lawfully permitted. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes SSL plus robust firewalls protecting our servers and our data. In addition, we use 3rd party payment gateways with proven security barriers including Stripe and Paypal.

Keeping Data

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we have to keep basic information about our customers for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymise your personal data (so that you cannot be identified) in which case we may use this information indefinitely without further notice to you for research or statistical purposes.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We strongly recommend that you use the option that notifies you when a Cookie is received in your browser, which then gives you the option of accepting or denying it, prior to accepting it.
Please see the table below for cookies that we collect.

Magento Standard Cookies

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with the customer's shopping cart.

CATEGORY_INFO

Stores the category info on the page to load pages faster.

COMPARE

The items in the customer's Compare Products list.

CUSTOMER

An encrypted version of the shopper's customer ID.

CUSTOMER_AUTH

Indicates if the customer are currently logged in to the store.

CUSTOMER_INFO

An encrypted version of the shopper's customer group.

EXTERNAL_NO_CACHE

Indicates if caching is disabled or enabled.

FRONTEND

The customer's session ID.

GUEST-VIEW

Determines if guests can edit their orders.

LAST_CATEGORY

The last category visited by the shopper.

LAST_PRODUCT

The most recent product viewed by the shopper.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates if the cache can be used to store information.

PERSISTENT_SHOPPING_CART

A link to information about the shopper's cart and viewing history.

RECENTLYCOMPARED

Items recently compared b the shopper.

STF

Information on products the shopper has emailed to friends.

STORE

The store view or language chosen by the shopper.

USER_ALLOWED_SAVE_COOKIE

Indicates if the shopper allows cookies to be saved.

VIEWED_PRODUCT_IDS

The products recently viewed by the shopper.

WISHLIST

An encrypted list of products added to the shopper's wishlist.

WISHLIST_CNT

The number of items in the shopper's wishlist.

Google Analytics Cookies

COOKIE

DESCRIPTION

_utma

Identifies shoppers and sessions.

_utmb

Determines new sessions/visits.

_utmc

Determines if the shopper is in a new session/visit.

_utmz

Saves the traffic source or campaign that explains how the shopper reached your site.

Third Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:
  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at care@venoor.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Policy Updates

This Privacy Policy is subject to occasional revision. We will always update any such revision on this page.

Last Updated: May 21th, 2018

Contact Us

For any additional questions, comments, or concerns pertaining to our Privacy Policy please feel free to ask by contacting us at care@venoor.com